[ Branch Support ]
- Provided software consultation for gold shop management and conducted client training on product usage.
- Developed marketing strategies and client acquisition initiatives for gold shop businesses.
[ Operations Support ]
- Verified trade confirmations and coordinated gold delivery/receipt between clients and the finance team.
- Resolved client inquiries and created training programs to improve staff efficiency.
[ Dealer ]
- Advised clients on gold price trends and market impacts, recommending optimal trading strategies to reduce investment risks.
- Managed transactions with precision while ensuring smooth processes and quick problem resolution.
- Helped clients optimize credit management and adjust portfolios to meet their financial goals.
Key Responsibilities:
- Provided comprehensive consultation services on gold shop management software systems and conducted detailed client training programs to optimize business operations
- Actively supported strategic marketing initiatives and developed client acquisition strategies specifically tailored for gold shop businesses to increase market penetration
- Managed complex trade confirmation processes, verified transaction accuracy with meticulous attention to detail, and coordinated seamless gold delivery and receipt processes
- Advised clients on gold price trends analysis, market impact assessments, and developed optimal trading strategies designed to minimize investment risks and maximize returns
- Executed and continuously monitored financial transactions while efficiently resolving client inquiries and maintaining high customer satisfaction standards
- Developed comprehensive training programs for new staff members to enhance operational efficiency and ensure consistent service quality across all touchpoints
- Built strong client relationships through personalized service and expert market guidance, resulting in improved client retention and business growth