[ Branch Support ]

• Provided software consultation for gold shop management and conducted client training on product usage.
• Developed marketing strategies and client acquisition initiatives for gold shop businesses.

[ Operations Support ]

• Verified trade confirmations and coordinated gold delivery/receipt between clients and the finance team.
• Resolved client inquiries and created training programs to improve staff efficiency.

[ Dealer ]

• Advised clients on gold price trends and market impacts, recommending optimal trading strategies to reduce investment risks.
• Managed transactions with precision while ensuring smooth processes and quick problem resolution.
• Helped clients optimize credit management and adjust portfolios to meet their financial goals.

Key Responsibilities:

• Provided comprehensive consultation services on gold shop management software systems and conducted detailed client training programs to optimize business operations
• Actively supported strategic marketing initiatives and developed client acquisition strategies specifically tailored for gold shop businesses to increase market penetration
• Managed complex trade confirmation processes, verified transaction accuracy with meticulous attention to detail, and coordinated seamless gold delivery and receipt processes
• Advised clients on gold price trends analysis, market impact assessments, and developed optimal trading strategies designed to minimize investment risks and maximize returns
• Executed and continuously monitored financial transactions while efficiently resolving client inquiries and maintaining high customer satisfaction standards
• Developed comprehensive training programs for new staff members to enhance operational efficiency and ensure consistent service quality across all touchpoints
• Built strong client relationships through personalized service and expert market guidance, resulting in improved client retention and business growth